Veterinary Engagement Officer, Dogs Trust, c/o Dogs Trust Head Office, 17 Wakley Street, London, EC1V 7RQ
There are four key touch points that veterinary teams have with owners and/or their dog during the veterinary clinic journey – pre-appointment, reception and waiting area, consultation,...
Owners play an important role in preparing their dog for the veterinary visit (Reimer et al, 2021)..